Leadership, Care, and Impact: Highlights from Singapore Best Workplace Responses to COVID-19

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Our 2020 Singapore Insights Report is dedicated to “People-first” leaders, who have had to navigate the challenges of COVID-19, while keeping employees safe, teams engaged and organizations stable. They have demonstrated the power of leaders willing to be vulnerable, humble and driven by purposes far greater than profits. Under tremendous pressure, they have led the way in enabling great workplaces For All.

2020 has been a year of historic challenges for workplaces, employees and families. In February, COVID-19 was front page news; by March, it had brought global disruption to economies and daily life. Singapore went into its circuit breaker phase in early April, and most employees were required to work from home. The impact on organizations varied greatly: some businesses closed temporarily while others were permanently shuttered. Some companies saw their markets grow and profits increase, while others saw demand shrink and revenue plummet. Some employers had all of their employees working remotely, while others assigned essential staff to continue to work on the manufacturing floor, in the field and on the front lines. A number of organizations saw an initial drop in productivity as employees adjusted to their new circumstances, followed by a notable increase as they demonstrated their ability to stay productive under rapidly changing conditions.

In the face of COVID-19, these 2020 Singapore Best Workplaces stepped up to the challenge and responded with urgency, resilience and creativity in how they cared for their people, customers and communities


To be eligible for the World’s Best Workplaces list, a company must apply and be named to a minimum of 5 national Best Workplaces lists within our current 58 countries, have 5,000 employees or more worldwide, and at least 40% of the company’s workforce (or 5,000 employees) must be based outside of the home country. Extra points are given based on the number of countries where a company surveys employees with the Great Place to Work Trust Index©, and the percentage of a company’s workforce represented by all Great Place to Work surveys globally. Candidates for the 2017 Worlds Best Workplaces list will have appeared on national workplaces lists published in September 2016 through August 2017.